Orders & Shipping

21 articles in this Topic

Can I add a gift note, box or wrapping to my order?
What is Express Checkout & how does it work?
I need extra security on delivery. Can I require a signature?
Why did my estimated delivery date change?
Can I change my address after placing my order?
What if my order is delayed in transit?
How long will it take for my order to arrive?

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Returns & Warranty

11 articles in this Topic

Why does the return shipping fee cost more than my original shipping fee?
When will my refund be issued?
Can I send multiple orders back in one box?
How do I get a return label for a recent purchase?
Can I change my chosen return refund method from store credit to refund, or vice versa?
How do I return my order?
Are returns subject to fees?

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Product & Leather Info

12 articles in this Topic

My leather is transferring dye – help!
I just got my bag and it has a strong scent – why?
My item arrived with a mark, what is it?
How do I condition my leather?
What does “Almost Perfect” mean?
My leather is fluffy/shaggy on the inside, is this normal?
How do I clean the leather?

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Rewards & Sales

30 articles in this Topic

When will my points appear in my account?
How many points can I redeem per order?
Where can I find all of my rewards account info?
How do I join PLG Rewards?
Will all of my PLG orders result in Rewards?
What is a Qualifying Activity?
How can I keep my points from expiring?

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